1. Available payment options

Online payment

Online payments are processed through PhonePe Payment Gateway. The exact methods available—such as UPI, supported cards, net banking or other gateway options—are shown on the secure checkout screen for that transaction.

Cash on Delivery

Cash on Delivery is available only when it appears as an option at checkout. Availability may depend on the delivery postcode, products, order value, courier coverage and risk checks. Any applicable COD charge is shown before the order is placed.

2. Payment security

• Checkout information is transmitted through encrypted connections.
• Online payments are handled by authorised third-party payment processors.
• PRADIPATVA does not store your complete card details, CVV, UPI PIN or banking password.
• We will never ask you to share an OTP, CVV, UPI PIN or internet-banking password by call, email or message.

3. Confirmation and order status

A prepaid order is confirmed only after the payment gateway reports a successful transaction. A Cash on Delivery order is confirmed after Shopify accepts the order and may be subject to verification.

After a successful order, you should receive an order confirmation through the contact channel supplied at checkout. Keep the order number for future support.

Payment successful but no order confirmation

1. Wait a few minutes and check your email inbox, spam folder and messages.
2. Do not immediately make the same payment again.
3. Contact us with the payer's name, mobile number, approximate payment time, amount and transaction reference. Never send an OTP, CVV or UPI PIN.

4. Failed, pending or duplicate payment

Failed payment

If the gateway shows a failure, retry only after confirming that no debit has occurred. You may also use another payment option displayed at checkout.

Pending payment

A pending transaction may later succeed or be reversed by the bank or gateway. Check your bank statement and order confirmation before paying again. Reversal timing is controlled by the bank or payment provider.

Duplicate debit

If you are charged more than once for the same order, contact us with the order number and transaction references. We will verify the order record and coordinate the appropriate next step with the payment provider.

5. Currency and external charges

Orders are charged in Indian Rupees (INR). A card issuer, bank or payment provider may apply conversion, international-processing or other charges according to its own terms. Such external charges are not collected by PRADIPATVA.

6. Refunds

• Eligible prepaid refunds are normally initiated to the original payment method within 7–10 business days after approval.
• For eligible Cash on Delivery refunds, our support team will confirm the available refund route and required verified details.
• The time taken for an initiated refund to appear depends on the bank or payment provider.
• Refund eligibility is governed by the Shipping & Returns policy.