1. About this policy

PRADIPATVA is a premium publishing house that creates original books and learning resources designed to enrich lives through timeless wisdom and practical knowledge.

This Store Policy is a customer-friendly summary of our current operating practices. It should be read with our detailed Shipping & Returns, Payment Methods, Privacy Policy, Refund Policy and Terms of Service. Where a detailed policy contains more specific terms, that policy applies.

2. Products and availability

• We aim to describe products, formats, dimensions, contents and images accurately.
• Colour and appearance may vary slightly because of photography, printing batches, screen settings or natural material differences.
• Products and promotions remain subject to availability. We may correct errors, update information, limit quantities or discontinue an item.
• Unless expressly stated otherwise, products are intended for personal use and not unauthorised resale, reproduction or redistribution.

3. Prices, taxes and promotions

• Store prices are displayed in Indian Rupees (INR).
• The product price, applicable tax, shipping charge, discount and order total shown at checkout form the amount payable for that order.
• Prices and promotions may change without prior notice, but a confirmed order is assessed using the checkout record unless an obvious pricing or technical error occurred.
• Coupon codes and promotional offers apply only within their stated conditions, validity period and eligibility rules.
• Only one or more discounts supported by the checkout may be applied; discounts cannot be retrospectively added after order placement.

4. Orders and acceptance

Submitting an order is a request to purchase. An order is accepted after Shopify records it, the required payment or COD verification is completed, and we confirm that the items can be supplied.

We may contact you to verify an order or request clarification. We may decline or cancel an order for reasons including unavailable stock, failed payment, incorrect pricing, incomplete address, suspected fraud, courier restrictions or breach of these policies. If a cancelled order was prepaid, the eligible amount will be refunded through the applicable payment route.

Your responsibilities

• Provide accurate name, mobile number, email and complete delivery address.
• Review products, quantities, delivery details and total amount before placing the order.
• Remain reachable for courier or order-verification communication.
• Do not misuse promotions, COD, chargebacks, returns or customer accounts.

5. Payment

Supported online payment options are processed through PhonePe Payment Gateway, and Cash on Delivery is available only when shown at checkout. The exact method available for an order is determined on the checkout screen.

Never share an OTP, CVV, UPI PIN or banking password with anyone claiming to represent PRADIPATVA. Refer to the Payment Methods page for detailed guidance on confirmation, failed payments and refunds.

6. Shipping, cancellation and returns

• Standard processing is normally 2–4 business days.
• Orders may be cancelled before dispatch by contacting support with the order number.
• After dispatch, cancellation is unavailable.
• Returns are limited to approved cases involving a damaged, defective or incorrectly supplied item reported within 7 days of delivery.
• Used or opened goods without a verified defect, personalised items and digital products are generally non-returnable.

Complete timelines, evidence requirements, exclusions and refund procedures are set out on the Shipping & Returns page.

7. Intellectual property and permitted use

PRADIPATVA books, text, illustrations, artwork, product photography, videos, trademarks, logos, layouts and other original content are protected intellectual property. Purchase of a product does not transfer reproduction, publishing, adaptation, distribution or commercial-use rights.

Content may not be copied, scanned, uploaded, resold, republished, translated, adapted or commercially distributed without prior written permission, except where applicable law expressly permits it.

8. Privacy and communication

We use the information supplied with an order to process payment, communicate order status, arrange delivery, provide support, prevent misuse and meet legal obligations. Details about data collection, cookies, sharing, retention and customer rights are available in our Privacy Policy.

Transactional communication may be sent through email, SMS, WhatsApp, phone or other contact channels connected with the order. Promotional communication is handled according to applicable consent choices.

9. Support, complaints and policy updates

For a faster resolution, contact us with the order number, the mobile number or email used at checkout, and relevant evidence. Abusive, fraudulent or threatening communication does not improve resolution and may result in restricted service where legally permitted.

We may update this Store Policy to reflect operational, legal, payment or delivery changes. The version displayed on this page applies from its stated last-updated date.